Contact Us
Have a question, feature request, or need help with Aviate? We'd love to hear from you. Choose the channel that works best for you.
Whether you are running into a bug, want to suggest a feature, need help with your account, or have questions about Pro, we're here to help. We also welcome feedback from Aviate users who want to shape its future.
Matrix
Join our community for real-time help and feature discussions.
X / Twitter
Follow @GetAviate for updates, tips, and announcements.
Response Times
- Email: We aim to respond within 24 hours on business days.
- Matrix: Community members and the team are usually active during daytime hours (UTC).
- Enterprise inquiries: Reach out at [email protected] and we'll get back to you within one business day.
What to Include
To help us resolve your issue faster, please include the following when reaching out by email:
- Device model and Android version you are using.
- App version (found in Settings inside the app).
- A description of the issue including any error messages or screenshots.
- The flight or airline involved, if applicable.