Delete your Aviate account

Request deletion

1. Email [email protected] from your Aviate account email with the subject “Aviate account deletion request.”
2. We will acknowledge the request within three business days and complete any required identity verification.
3. We will delete the account from live systems within 30 days after verification and send confirmation to the requesting email.

Data deleted with the account

Deletion covers account-linked data, including:

• Username, email, profile, authentication records, active sessions, and server preferences
• Boarding passes, manual/imported flights, trips, shares, and travel statistics
• Connected-airline records stored by Aviate, including loyalty profile, miles/status, and imported trip history
• Your public profile, published routes/stats, group memberships, and invitations. A group and content shared with other active members may remain, and ownership may transfer instead of deleting the group.
• Form and survey responses, including the internal account link used to enforce one response
• Bug-report records, descriptions, optional logs, and screenshots/attachments in Aviate-operated Garage object storage
• Push registrations and other account-linked service identifiers that Aviate controls

Trip documents, parking details, checklists, and other data identified in the app as on-device are not removed from your phone by a server deletion request. Remove the app or clear its storage to erase local data.

A card already saved in Samsung Wallet must be removed separately in Samsung Wallet. Aviate removes Samsung Wallet cache entries when they can be linked to the deleted account or boarding pass. Some legacy encrypted cache entries were created without an account or pass link, so they cannot be matched to a deletion request. They become unavailable at their recorded expiry (no later than one year after creation), and a periodic cleanup worker removes expired rows from storage.

Request deletion of selected data

You do not have to delete your account to request removal of selected account-linked data. Use the in-app controls for a public profile, group membership, flight, boarding pass, report, push registration, or optional diagnostics where available. For anything without an in-app deletion control, email [email protected] from your account email, identify the records you want removed, and complete verification if requested. Shared group content, safety records, and legally required records may be retained only as described in the Privacy Policy. Form responses follow the separate form-response retention rules below and are not changed by this selected-data process.

Retention after deletion

• Data is removed from Aviate live systems within the 30-day completion window.
• If a deleted record remains temporarily in a restricted disaster-recovery copy, it is not returned to ordinary use and remains only until that copy ages out under the applicable operational schedule. A backup copy does not necessarily exist for every record.
• Firebase controls provider-side retention of identifiers and crash reports sent by prerelease 6 or while optional diagnostics is enabled in prerelease 7 and later, under its terms and retention practices.
• We may retain a minimum record when required for tax, payment, fraud-prevention, security, or another legal obligation, and only for the required period.
• Aggregated statistics that no longer identify or link back to your account may be retained.